Privacy Policy.
Last Updated: 20 August, 2025
Flight Envelope is committed to providing quality services through a trusting relationship. This policy outlines our ongoing obligations in respect of how we manage your personal information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the APPs may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal information is information or an opinion that identifies an individual. Examples include names, email addresses, phone numbers, and payment details.
We collect personal information for the primary purpose of providing membership services, communicating with members, and improving our resources. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
How We Collect Information
Personal information may be collected in several ways, including:
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when you sign up for membership via our website www.flightenvelope.com.au
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through MemberSpace, which manages member logins and access
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through Stripe, which processes payments securely
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via correspondence by email or other direct contact
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through cookies and analytics tools used on our website
We do not store or have direct access to your credit card details; these are processed securely by Stripe.
Sensitive Information
Sensitive information (as defined by the Privacy Act) will only be collected with your consent, or where required or authorised by law. We do not require sensitive information for membership.
Disclosure of Personal Information
Your personal information may be disclosed to:
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third-party providers we use to deliver our services, such as Wix (website hosting), MemberSpace (membership management), Stripe (payment processing), and email services (e.g. Gmail, Mailchimp)
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regulators or authorities where required by law
We do not sell or rent your information to third parties.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access. When your information is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify it, subject to any legal record-keeping requirements.
Access to Your Personal Information
You may request access to the personal information we hold about you, or request corrections if it is inaccurate. To protect your privacy, we may require identification before releasing information. We will not charge for access requests, but an administrative fee may apply for providing copies.
Maintaining the Quality of Your Personal Information
It is important to us that your information is accurate and up to date. If you believe any details we hold are incorrect, please contact us so we can update our records.
Policy Updates
This policy may change from time to time. The latest version will always be available on our website.
Privacy Complaints and Enquiries
If you have any queries or complaints about this Privacy Policy, please contact us at sales@flightenvelope.com.au